Shipping Information

How long will it take to get my order?

This depends on the item you ordered. Please make sure to read the product description for the item you ordered and it will state how many business days it will take to receive you orders.

Most products ship within 4-7 days, but there are some that can take 15-20 days with the free, standard shipping. If you have any questions about your order, contact info@themamaluna.com.

How can I track my order?

As soon as we are ready to ship your order, we will send you an email with a USPS tracking number. It may take up to 24 hours before tracking information is updated on USPS.com.

If you have an account your tracking number will be visible in your account after you log in.

My order arrived incomplete. What happened?

Sometimes items come from different suppliers. In that case your items will be shipped separately and may arrive at different times. 

My order arrived damaged. What should I do?

If your order arrived damaged, please contact us via email at info@themamaluna.com.

Where do you ship?

We deliver within the continental US, Alaska and Hawaii. 

 

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